In these terms and conditions:-
'Content' means all information, advice and down loaded materials contained or included by reference or accessed from this Website;
'QVS' means QVS Marketing Limited and any successor to its business;
'Special Terms and Conditions of Sale' means special terms and conditions of sale relevant to certain types of products (including as to delivery and your rights to cancel) and which apply in addition to these terms and conditions of sale;
'We' and 'Us' means QVS and any successor to its business.
'Website' means this website.
'Working Day' means every day of the year except Saturdays, Sundays, and English statutory and public holidays.
Delivery of products ordered from this website is only available to addresses located in the UK and Northern Ireland, (As far as QVS are concerned The Channel Islands are not part of the UK), unless otherwise stated in the delivery options shown at the time of ordering.
By placing an order for a product from this website you warrant that you:
(a) Are legally capable of entering into binding contracts.
(b) Are at least 18 years old.
(c) Are resident in the United Kingdom.
(d) Accept these terms and conditions, and that they shall be incorporated in every contract for the purchase of products from the website. Where Special Terms and Conditions of Sale apply these will be notified to you and you will be required to accept them prior to placing an order for the relevant products on the website. To the extent that there is any inconsistency between any such Special Terms and Conditions of Sale and these terms and conditions, such Special Terms and Conditions of Sale will prevail.
After placing an order through the website you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.
We will confirm acceptance of your order by sending you by email a 'goods despatched' confirmation. The contract between you and us will only be formed when we send you the 'goods dispatched' confirmation.
The contract created by sending to you by email a 'goods dispatched' confirmation will relate only to products whose dispatch we have confirmed in the order 'goods dispatched' confirmation. We will not be obliged to supply any other products that may have been part of your order until the dispatch of such products has been confirmed in a separate order 'goods dispatched' confirmation.
All products and services contained on or referred to in this website (including Content that can be downloaded) are subject to availability and QVS has the right to withdraw any product or service at any time without notice.
We endeavour to keep our inventory updated on a daily basis so as to only advertise products that are in stock and available for despatch. If however a product is ordered and found to be unavailable we will email you to inform you of this within 1 working day of your order placement.
Where the content includes information relating to the prices of any product or service QVS has the right to change any such pricing information at any time without notice. QVS cannot guarantee that the appearance and/or colours of the products shown on this website exactly reproduce the appearance and/or colours of the physical products themselves. Due to photographic and manufacturing processes the actual colour tone may vary (lighter/darker) from that shown.
All product prices quoted in this shop are inclusive of VAT at the rate of 20%.
The VAT element of each purchase is clearly detailed in the shopping cart and on the QVS invoice which will be despatched with your order.
All prices for products will be as displayed on this Website from time to time except in the case of obvious error and are inclusive of VAT. Delivery will be charged in addition. Such delivery charges and any additional charges are clearly displayed where they apply. Please note that Special Terms and Conditions of Sale may contain provisions relating to delivery. If they do then in the event of any inconsistency the Special Terms and Conditions of Sale will prevail over the standard delivery provisions referred to above.
The QVS website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures prior to acceptance of an order so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Website We may at our discretion reject your order without liability to you and notify you of such rejection
QVS are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order preparation confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
All transactions are in pounds sterling and paid via PayPal to the email address designated at the time of concluding payment.
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that QVS receive your payment without ever needing to see your financial details
All relevant delivery details can be found here.
We endeavour to process and despatch orders within 24 hours of receipt Monday to Friday. No orders are despatched at Weekends and Bank Holidays. Once your order has been despatched we will email to you confirmation of despatch and the relevant carrier/tracking details. Please ensure you use the tracking details on-line to check the status of your order before contacting us for the status, as we can only check the same information that you will already have access to on the carrier's website.
If after checking the status of your order delivery on-line you are experiencing an unsatisfactory delay or you require assistance in resolving a pending delivery problem then by all means contact us on email@example.com with your order number and contact details including a telephone contact number.
If an item is held at the post office or carrier depot awaiting collection and it has not been subsequently collected, or if a delivery is refused and then returned to us then a £6.00 charge will apply for returning the goods to us.
Your right to cancel
Unless the products are subject to Special Terms and Conditions of Sale containing provisions to the contrary in relation to those products you may cancel your order at any stage prior to dispatch and within 7 days after dispatch.
We aim to process your order for despatch to you within 1 working day of receiving it. Consequently, even if you do cancel your order shortly after placing it, it is possible that we may be unable to prevent products you have ordered being dispatched to you and you will need to return them to us at your own cost once the goods arrive with you or opt to refuse the delivery. If you cancel an order after the goods have already been delivered you will be liable to pay the return costs.
To cancel your order before dispatch, you must notify us in by email on firstname.lastname@example.org. To cancel your order after delivery you must notify us in writing within 7 days of receipt of your order by email on email@example.com.
All goods must be returned unused, undamaged, in the original packaging and at your own cost. If returning goods it is your responsibility to insure sufficient insurance against damage/loss in transit. A full refund within 7 days of receipt of the returned goods subject to inspection. Where an order delivery exceeded more than one parcel and the customer has only been charged for one delivery as part of a special delivery offer we are entitled to redeem the cost of sending all parcels if the order is cancelled and goods returned.
Faulty, Incorrectly Supplied and Damaged Items
If the products are faulty, incorrect or damaged on delivery, we will either replace or exchange any such products, or, refund to you the price paid including all delivery charges provided that you notify us of the fault, mistake or damage within 14 days of receipt of goods. To resolve any of this type of issue, we may in the first instance ask for pictures of relevant packaging and/or products to be taken and uploaded to us for inspection before determining what action to be taken on our part for reasonable and proper resolution.
The return of faulty, incorrect or damaged products will be collected by a carrier booked by us on a working day mutually agreed between you and us. We can agree a day for the collection but not a specific time in the day. Should the carrier not be able to collect the goods on arrival on the agreed day then any subsequent chargeable attempts to collect will be paid for by you.
Limitations of Liability
Information contained on this website is for general guidance only. Although we make every effort to ensure that information and advice on this website is accurate, the appropriate materials, tools and methods can vary widely based on the specific facts involved. Accordingly, information provided on the website is unlikely to be comprehensive. If you are inexperienced in carrying out DIY work, or are unsure of your abilities, you should always seek expert advice from appropriate qualified consultants and service providers. It is your responsibility to ensure that you read and follow all product use and safety information at all times.
Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice.
QVS do not accept liability to you whether for negligence, breach of contract, misrepresentation or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage including without limitation loss of income, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
The entire liability of QVS in connection with the supply of products, whether for negligence, breach of contract, misrepresentation or otherwise, is limited, in respect of each event or series of connected events, to the cost of the defective, damaged or undelivered products which gave rise to such liability as determined by the net price invoiced for the products.
We strongly recommend that any manuals and safety instructions provided with tools, products or materials used in carrying out any DIY project should be read and carefully followed at all times.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control which shall include, but not be limited to, acts of God, strikes or any other industrial action, war, civil commotion, acts of government or any change in statute, order or regulation having the force of law that affects our operation or affairs. If any such circumstances occur we will discharge our obligations as soon as practicable after such circumstances have ceased to affect our operations.
This Website operates by way of invitation to treat only and we reserve the right to decline to sell products from this website.
Headings in these conditions are for convenience only and shall not affect its interpretation or construction.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and Us in relation to the subject matter of any contract for the purchase of products and supersede any prior agreement understanding or arrangement between you and Us, whether oral or in writing. You acknowledge that you have not relied on any representation undertaking or promise given by Us or shall and that none shall be implied from anything said or written in negotiations between you and Us prior to such contract, except as expressly stated in these conditions. Neither you nor Us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any such contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
Any contract made between you and us shall be in the English language and will be governed by English law. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from or connected with the use of, or the sale of products from, this Website.
QVS Marketing Limited
Telephone No: 01580 754484
VAT No: 869 8313 70
Co Reg No. 8107328
Contract Information and Governing Law
A contract is formed between you and QVS only when you have received confirmation that your order has been accepted and you are notified of the order number on the screen and by e-mail.
For the avoidance of doubt the contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and QVS will agree to submit to the non-exclusive jurisdiction of the English Courts.
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of QVS or their designers and content and technology providers. All Rights Reserved.
You are permitted to copy and to print all or part of this website for the purpose only of placing an order with QVS. Any other use or reproduction of this website or any of its components is strictly prohibited.
DATA PROTECTION AND PRIVACY
QVS is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws.
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.
When you register or order, we collect personal information to process and fulfil your order(s). When you place an order we will carry out security checks to protect against fraudulent transactions.
We may also collect information concerning your marketing preferences. In accordance with your preferences, we may contact you; with offers and information about our goods and services; for market research purposes and to enable carefully selected third parties to contact you with offers and information about their goods and services. The information we collect will also be used to help us review, develop and improve the products and services we offer. You may change your preferences contacting us by post, email or telephone.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.QVSshop.co.uk unless you have cookies turned on and we recommend that you leave them turned on. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by QVS. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services/products offered to you by these sites and any related warranties are DISCLAIMED by us absolutely
This above is in addition to any statutory rights you may have as a consumer, which remain unaffected.