We are still operating and dispatching orders during lockdown.
All orders with payment cleared by 2pm Mon - Fri (excluding Bank Holidays) are dispatched the same day. Payments cleared after 2pm are dispatched the next working day (We are not able to dispatch or deliver during weekends & on Bank Holidays). Orders received after 2pm on a Friday will be dispatch on the following Monday (or Tuesday if its a bank Holiday).
Please keep in mind that currently the actual delivery times (normally within 2 to 3 working days) may vary regionally around the UK as this is dictated by unprecedented volumes of orders the carriers are now asked to deliver and also how may drivers they have available - due to isolation issues. Plus when they have to bring in replacement agency drivers, these new drivers will not deliver as many parcels in a day as they don't know the areas as well as the normal route drivers.
Currently we can offer a "Next Day" delivery service to most parts of the UK (excludes extreme rural areas, N.I., Scottish Highlands and Offshore UK) at a cost of £3.00.
Standard Delivery is free to over 90% of UK postcodes. Only the following postcode areas incur a surcharge payment for delivery:
UK Surcharge Delivery Areas & Costs
I.O.W PO30–PO41 @ £6.00
Scottish Postcodes - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 @ £8.00
Northern Ireland - All BT postcodes @ £10.00
All other Offshore UK postcodes @ £10.00 (We do not ship to the Channel Islands)
If you require delivery to any of the above delivery surcharge areas, please be sure to choose the correct delivery surcharge option at checkout. If the relevant delivery surcharge is not paid for when placing your order, then we reserve the right to cancel the order and ask you to order again with the correct delivery option.
We use Royal Mail for smaller parcels up to 2Kgs and Parcelforce for larger parcels up to 30Kgs but reserve the right to change carriers is the need arises.
Non-UK Dispatch & Delivery Information
We do not ship outside of the UK (including Channel Islands).
General Dispatch & Delivery Information
The stated delivery price is for 1 parcel with a total package weight of up 30Kgs.
Multiple item orders will be combined into one parcel wherever possible. Should your order exceed the 30Kgs total for one parcel then we will contact you to advise you of this and request additional shipping costs for the excess. Your order will not be shipped until the required full shipping cost is paid. If the required additional shipping cost is not paid within 3 days of the request, we will, unfortunately, cancel your order and refund you your payment in full. If you need clarification as to the weight/size of a parcel prior to ordering, please email us at firstname.lastname@example.org.
We reserve the right to withhold delivery until all the required correct address details plus a contact phone number are provided.
Should the items be returned to us after dispatch because of insufficient address information or the delivery is not possible for any reason then the buyer will be responsible for paying for the return cost to us and the redelivery charge - which will vary depending on the carrier method used.