Delivery InformationUK Dispatch & Delivery Information
All orders with payment cleared by 2pm Mon - Fri are dispatched the same day. Payments cleared after 2pm are dispatched the next working day (excluding weekends and bank holidays).
Free UK Delivery Offer
Standard Delivery is free to over 90% of UK postcodes. Only the following postcode areas incur a surcharge payment for delivery:
UK Surcharge Delivery Areas & Costs
I.O.W PO30–PO41 @ £6.00
Scottish Postcodes - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 @ £8.00
Northern Ireland - All BT postcodes @ £10.00
All other Offshore UK postcodes @ £10.00
If you require delivery to any of the above delivery surcharge areas, please be sure to choose the correct delivery surcharge option at checkout. If the relevant delivery surcharge is not paid for when placing your order, then we reserve the right to cancel the order and ask you to order again with the correct delivery option.
Currently, we are not able to accept orders from or to arrange delivery to BFPO & PO Box addresses.
Standard UK Delivery Times: Please allow up to 3 working days after despatch for your order to be delivered. Surcharge postcodes may take an additional day.
Next Day Delivery Offer
With the exception of the postcode areas listed above, we are able to offer a ‘Next Day’ delivery service for just a one-off payment £2.00. All orders/payments cleared by 2pm will be despatched the same day (excluding weekends and bank holidays). If you require this service, please be sure to choose the ‘UK Next Day’ delivery option at checkout. Please note that the ‘Next Day’ delivery service offer excludes weekend deliveries. Therefore, anything despatched on a Friday will be delivered on the following Monday (excluding a Bank Holiday Monday).
Non-UK Dispatch & Delivery Information
Currently, we are able to deliver outside the UK to some countries within the EU only. Countries and prices are as follows:
Austria £46.00, Belgium £19.45, Czech Republic £46, Denmark £19.45, Estonia £78, Finland £46, France £19.45, Germany £19.45, Greece £38, Hungary £46, Ireland £19.45, Italy £35, Latvia £78, Lithuania £46, Luxembourg £19.45, Malta £78, Monaco £19.45, Netherlands £19.45, Poland £46, Portugal £38, Slovakia £46, Slovenia £46, Spain £35, Sweden £46.
The stated delivery price for each country is for 1 parcel with a total package weight of up 30Kgs and a maximum length of 1.5 metres. Please note that due to the parcel 1.5-metre maximum length restriction we are currently not yet able to supply all of the advertised products to addresses outside the UK.
Multiple item orders will be combined into one parcel wherever possible. Should your order exceed the 30Kgs total for one parcel then we will contact you to advise you of this and request additional shipping costs for the excess. Your order will not be shipped until the required full shipping cost is paid. If the required additional shipping cost is not paid within 3 days of the request, we will, unfortunately, cancel your order and refund you your payment in full. If you need clarification as to the weight/size of a parcel prior to ordering, please email us at firstname.lastname@example.org or telephone +44 1580 754484.
Please allow 5 working days (excluding weekends and country bank holidays) from the date of despatch to delivery to any country outside the UK. We cannot make promises of delivery on a specific day. The local country carrier will normally contact you once your order has arrived in your country, to confirm a delivery date. Delays are occasionally inevitable due to unforeseen circumstances, so if you are not available on the day the carrier is due to deliver then we always suggest you make a mutual arrangement with the carrier to have the goods delivered to a neighbour or work address, so as not to inconvenience your day.
General Dispatch & Delivery Information
We reserve the right to withhold delivery until all the required correct address details plus a contact phone number are provided.
All items will be sent via a sign-for delivery service. Should the items be returned to us after dispatch because of insufficient address information or the carrier was unable to get a signature on delivery then the buyer will be responsible for paying for redelivery.