Does the delivery have to be signed-for
Details of the FREE delivery offer, next day delivery and surcharge costs can be found here.
Smaller items will be sent via royal mail and in most cases these will not require a signature. Larger items will go via a tracked carrier service. All goods that are sent via carrier will require a signature on delivery to comply with the carriers insurance policy and PayPal's anti-fraud policy. Please do not request your order be left without a signature, as unfortunately we are unable to comply under any circumstance.
How much does delivery cost?
When can I expect my order?
We endeavour to process and dispatch orders within 24 hours of receipt Monday to Friday. No orders are dispatched at Weekends and Bank Holidays. Orders are normally sent by Parcelforce 48 Delivery Service, which means most customers will receive there order within two working days from dispatch, excluding weekends, however, some locations in the UK will take longer and for exact delivery times you need to go to the Parcelforce website www.parcelforce.com to check.
What if my delivery contains damaged goods?
All of our products are brand new, inspected prior dispatch and packaged extremely well for shipping to ensure your total satisfaction. If you notice prior to signing for your order that there is damage to the goods then you are within your right to refuse the delivery. If you sign-for the goods and notice damage prior to opening the parcel then please contact us at firstname.lastname@example.org immediately with as much detail as possible. If you have the facility to take a photo of the damage then please attach an image of this to your email.
Can you deliver to any address?
We can only deliver to the name and address you have registered with Paypal. This is to ensure we remain eligible against fraud under the PayPal anti-fraud insurance scheme.